Frequently Asked Questions

We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal and Apple Pay for a fast and secure checkout experience.

Orders typically process within 1–2 business days. Standard shipping within the EU takes 3–5 business days, while international orders may take 7–14 days depending on destination.

You can return or exchange most items within 30 days of delivery. Items must be unworn, unwashed, and in original packaging. Visit our Returns page for full details.

Once your order ships, you’ll receive an email with a tracking number. Use that number on the carrier’s website to monitor your delivery status.

If your order has not yet shipped, please contact our support team as soon as possible. We’ll do our best to accommodate changes or cancellations during that window.

We update our stock levels in real time. If an item is out of stock, you can sign up for a restock notification on the product page or reach out to us for alternatives.

Yes—gift wrapping is available by custom request.

We use Stripe, a PCI DSS-compliant payment processor, to handle all transactions. Your card details are never stored on our servers.